Any reference to Company/Seller/We/US shall mean Goods Direct Ltd, 99 Northway Road, Croydon CR0 6JJ United Kingdom (Registered Office). As a user of Goods Direct Ltd (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below.
❄ Read through these terms and conditions carefully before purchasing from our online store.
❄ Print a copy for future reference.
Any reference to You/Buyer/Purchaser shall mean any person, sole trader, partnership, business, body corporate or other entity detailed in the appropriate section of the sales invoice/order form and shall include all successors, heirs and assigns. Where the Buyer purchases in the course of a trade, profession, vocation or sport (where the buyer is a specialist or enthusiast), it is agreed that such a buyer shall mean a trade buyer. Where a person deals entirely as a consumer, statutory rights shall remain unaffected. Where the term buyer appears within these terms it shall mean both trade and consumer buyer/purchaser unless specified as relating to a trade buyer or consumer buyer individually.
❄ Refunds and Returns
We hope you’ll be delighted by our products and service but in the unlikely event that you wish to return an item purchased from us we’ll endeavour to deal with the issue with minimum fuss and as quickly as possible.We accept returns on all unused items in their original packaging (where applicable) within 30 days of purchase. A refund will be made excluding all P&P (postage and packaging) costs. You have 15 working days to inform us that you would like to return the item, (unused condition). After informing us of the return, you have 15 days from that date to have the item delivered back to us. We will only grant a full refund on the original value of the goods excluding any postage costs. Please message us before returning any item(s), unauthorised returns will be refused. It is your responsibility to send any returns via recorded delivery or through courier tracking service along with your return authorisation number. We do not take liability for the safe return of unwanted or faulty goods. No refunds will be issued without a proof of purchase, name and address of recipient and a brief description of the issue. This will help us resolve any issues with your transaction as soon as possible. The buyer is responsible for the return shipping costs to send the item(s) back to us, this only applies to non faulty items, however we will reimburse postage cost for any faulty item(s). If the tracking shows the item has been delivered to the buyer provided address and buyer disputes the delivery of item we shall not be responsible for such loss therefore we will not issue any refund or send another one out.
If you wish to return a product for an exchange, we reserve the right to deduct our initial shipping and handling fees. Any exchange will have to be agreed upon by first informing us of the issue with the item or part. Then at our discretion we will decide the next course of action. Just as with returns, you have 15 days to request an exchange with explanation, and then 15 days from that date (once we have come to an agreement) to return the item back to us.
We use Reputable Courier for next working day (48HR) delivery of UK and European shipments, Royal Mail First Class for UK small parcel shipment. Most of the large item orders will be delivered next working day in the UK depending what postage service you choose. Some UK postcodes are not guaranteed 24 hour delivery. International orders take longer, and vary on the country shipping to. We also use the Palletways network for larger items. P&P quoted on our website is to UK Mainland postcodes only. The postage cost is always clearly displayed at the checkout page for buyers to review before making payment. If there is an additional fee to ship to your address (eg. Offshore, N.Ireland, Scottish Highlands) the customer is responsible for its payment before we ship. We send an email with the information and a request via PayPal. As people sometimes don’t realise this we also always offer the option for you to cancel the order at this point.
If possible we will offer postage discounts and pack multiple items together where possible. If you are purchasing more than one item for delivery we recommend you always compare our delivery charges with your own couriers and if you find our postage prices higher please ask to arrange your own courier, in this case we shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions.
Delivery times quoted at time of checkout on our website are estimated but we normally dispatch the goods the same day if purchased before 12pm.
The Buyer further agrees to accept full liability in respect of delayed or late delivery or dispatch prior to the expiry of any such notice. In respect of special order goods, the buyer acknowledges that further delays may occur and allows the company 30 days in any written notice, such notice to commence subsequent to the last time for delivery quoted by the Company. In any event, delivery times are approximate and variable. When delivery is effected to the purchaser directly or to an independent delivery contractor as agent for the purchaser, risk shall pass to the buyer immediately.
Delivery and packing prices indicated within the Companies Brochures are subject to change and will be confirmed at the time of checkout. Buyers outside the United Kingdom and Europe shall be quoted approximate prices for delivery and packing prior to order confirmation. If required the Company shall quote for delivery and packing. Company will not be responsible for any custom charges in the buyer’s country.
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.